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Multimedia Kiosk, Koret Visitor Education Center

Page history last edited by ablean1@... 12 years ago

Project Title:  Multimedia Kiosk, Koret Visitor Education Center

Museum/ Institution: San Francisco Museum of Modern Art (SFMOMA) 

Program Created: 2005 

Media Category: Kiosk

Program URL (if available):  Koret Visitor Education Center, http://www.sfmoma.org/visit/koret

Multimedia Archive, http://www.sfmoma.org/explore/multimedia/interactive_features?pager.offset=0

 

 

Project Image(s) and/or Video

    

 

Media Source(s)/Credit(s):

Amanda Blean, (2012), Koret Visitor Education Center

 

Program Description: (150-250 words)

The Koret Visitor Education Center has 8 multimedia “kiosks” in addition to a theater, classrooms, reading library, and Art Games lab. The kiosks are 4 desks spaced around the education center with a total of 8 computers. Each computer has a mouse with no keyboard, and 6 have speakers with adjustable volume. The computers are made by Dell and the speakers are made by Logitech. Each desk has 2-3 chairs or stools per kiosk. An attendant is present in the education center that monitors the kiosk use and assists with visitor questions.

 

The program featured on the kiosks was Making Sense of Modern Art (MSMA). The main menu options for the application were “Artist,” “Artworks,” and “Interactive Features.” Each option would take the visitor to a list of artists, artworks, or museum produced interactive features (which included activities and videos) that would allow the visitor to learn more about a topic they may be interested in. The content of MSMA consisted of current and previous exhibitions and artworks that were popular from the museum collection.

 

 

Firsthand or secondary review/critique: (150-250 words)

The education center did not provide enough information on how to use the kiosks, so I maneuvered my way on four different kiosks trying to figure out the function of the MSMA application. I was hesitant to ask the attendant for any help because she seemed to be losing her patience with another visitor. The first three kiosks I attempted to use were stuck on whatever interactive feature was currently open and there was no discernible means of returning to the main MSMA menu. The first kiosk had the SFMOMA website but with some of the applications disabled. The second kiosk had a SFMOMA Collections Online Visualization Tool on it, which only provided images of artworks with a toolbar search function, but no other activities. The third kiosk had an MSMA interactive feature on it called A Hidden Picasso. I was able to play with all of the activities which included multiple entrances and avenues for learning. The downside to the feature was the constant pop-up of an error box describing flash ware issues which would boot me out of whatever activity I was in back to the main feature menu. The fourth kiosk provided the main MSMA menu with all features accessible backwards and forwards.

 

Other than needing more evident routes of returning to the main MSMA menu, I think the overall problem with the kiosks is not with the kiosk but with the lack of instruction and inability to approach staff that should be able to assist visitors. 

 

Technologies incorporated:

Computer, flash animation and video 

 

Internally or externally produced:

Programming internally produced, hardware externally produced

 

Entry Contributor and Date: 

Amanda Blean, 2/21/12

 

Related projects:  

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